Privacy Policy

Shop Online, Always Low Prices Guaranteed Shop Now

Free Delivery for Orders over TSh 199,000 Shop Now

Last Updated: August 27, 2025

At Shopfasta Tanzania, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.shopfasta.co.tz or make a purchase through our online store powered by WooCommerce. Please read this policy carefully. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information from you to provide a seamless shopping experience and improve our services. The types of information we collect include:

1.1 Personal Information

Contact Details: Name, email address, phone number, and shipping/billing address provided when you create an account, place an order, or contact us.
Payment Information: Payment details (e.g., credit card or mobile money details) processed securely through our trusted payment gateways. We do not store full payment information on our servers.
Account Information: Username, password, and order history if you create an account on our website.

1.2 Automatically Collected Information

Browsing Data: IP address, browser type, operating system, and pages visited on our website, collected via cookies, web beacons, or similar technologies.
Usage Data: Information about how you interact with our website, such as products viewed, items added to your cart, and time spent on the site.
Device Information: Details about the device you use to access our site, including device type and unique identifiers.

1.3 Information from Third Parties

We may receive information from third-party services, such as payment processors or shipping partners, to fulfill your orders or provide customer support.

2. How We Use Your Information

We use your information to operate our online store and provide you with the best possible experience. Specifically, we use your information to:

Process and fulfill your orders, including shipping and delivery.
Communicate with you about your orders, account, or customer service inquiries.
Send you promotional emails, newsletters, or offers (you can opt out at any time).
Improve our website, products, and services by analyzing user behavior and preferences.
Prevent fraud and ensure the security of our website and transactions.
Comply with legal obligations, such as tax reporting or data protection regulations.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

Service Providers: We share information with trusted third-party providers (e.g., payment processors, shipping companies, or email marketing platforms) to perform functions like processing payments, delivering orders, or sending newsletters.
Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect data about how you use our site. Cookies are small data files stored on your device that help us:

Remember your preferences and login details.
Track website performance and user behavior.
Deliver personalized content and advertisements.

You can manage or disable cookies through your browser settings, but this may affect your experience on our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

Using secure socket layer (SSL) encryption for data transmission.
Storing sensitive data in encrypted formats.
Limiting access to your information to authorized personnel only.

While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications or request restrictions on how we process your data.

To exercise these rights, please contact us at [email protected].

7. International Data Transfers

If you are shopping from outside Tanzania, your information may be transferred to and processed in Tanzania or other countries where our service providers operate. We ensure that such transfers comply with applicable data protection laws.

8. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for order fulfillment, customer support, and legal compliance. For example:

Order information is retained for 7 years to comply with tax and accounting regulations.
Account information is retained until you request deletion or your account becomes inactive for 3 years.
Browsing and usage data is retained for up to 12 months for analytics purposes, unless required for longer due to legal obligations.

After the retention period, we securely delete or anonymize your information.

9. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or payment gateways. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.